Our Services
Beyond Support
We Deliver Solutions
1. Customer Support Services
Delivering Excellent Customer Experiences
We provide multilingual, omnichannel customer support across voice, chat, and email. Whether you need inbound support, outbound calls, or full-service contact center operations, our team ensures your customers receive fast, friendly, and effective assistance.
24/7 Multilingual Support
Inbound & Outbound Call Handling
Chat & Email Response Teams
Complaint Resolution & Escalation Management
Customer Retention & Loyalty Programs
2. Back Office Support
Efficient, Reliable, and Confidential Back-End Services
Our back-office solutions allow your business to focus on its core strengths while we manage the operational workload behind the scenes.
Data Entry & Data Processing
Order Management & Fulfillment
Document Verification & Indexing
CRM Updates & Database Management
Content Moderation & Catalog Management
3. Technical Support
Empowering Your Customers with Seamless Tech Support
We deliver Tier 1 and Tier 2 tech support to help your customers troubleshoot and resolve issues with ease, enhancing satisfaction and loyalty.
First Call Resolution (FCR) Optimization
Application & Product Support
Remote Desktop Assistance
Knowledgebase & Ticketing System Management
Hardware & Software Troubleshooting
4. Finance & Accounting Services
Accuracy, Compliance, and Efficiency in Financial Processes
Our skilled finance professionals manage your accounting functions with precision, ensuring your financial data stays accurate, timely, and compliant.
Bookkeeping & General Ledger Maintenance
Invoice Processing & Vendor Management
Bank Reconciliations & Payroll Support
Accounts Payable/Receivable (AP/AR)
Financial Reporting & MIS Generation
5. KYC & Compliance Solutions
Streamlined Identity Verification & Risk Management
We help financial and regulated companies stay compliant with global standards through comprehensive KYC and AML services.
Customer Onboarding & Document Collection
KYC/AML Screening & Risk Scoring
Identity Verification & Background Checks
Ongoing Due Diligence & Monitoring
Regulatory Reporting Support
Transforming Businesses Through Smart BPO Solutions
Reliable. Scalable. Global. Partner with Universal Solutions Provider Pvt. Ltd. to streamline your operations, reduce costs, and elevate customer experience.
Industries We Serve
We provide tailored BPO solutions for diverse sectors including finance, healthcare, retail, telecom, technology, and logistics—helping each industry boost efficiency, stay compliant, and scale effectively.